Ordering With Us

FAQs

How do I upload my logo?

Once you have added all items to your bag, you can then upload your logo at cart.

IS MY LOGO SUITABLE FOR EMBROIDERY?

We can embroider most logos apart from portraits/face & extremely detailed designs. 

Embroidery is block colour so we cannot reach the effect of cloud/shadow effect backgrounds on logos. 

Tiny writing can also be extremely difficult to embroider to be visible, so we recommend to remove this or we can make it slightly bigger to ensure design quality.

CAN I CHANGE THE COLOUR/S OF MY LOGO?

Yes, for sure! We are able to change your logo to any colour/s you would like, so please specify this in the 'logo colours' section at checkout.

If you would like your logo white on one item but navy on the other, please make this clear at checkout.

Please also be aware that for example, black embroidery won't show up on black items, so just let us know what colour you would like to change your logo to.

what colour threads do you have?

All normal threads come in basically all shades! If you are wanting to colour match your logo, we will do our best to do so!

Our metallic threads come in gold, silver, rose gold/copper & a few other primary colour shades. If you would like metallic gold rather than normal, please specify this at checkout!

can I have my logo elsewhere on the products?

Yes of course! If you would like your logo on the back too, or would like it in the middle of the chest for example, give us a message & we'll be happy to help.

Extra embroidery comes at an extra cost, depending on size, but is completely do-able.

DELIVERY & RETURNS

Turnaround times are up to 3 weeks from the date of ordering. 

All orders are sent via Evri, unless notified otherwise. This is generally a next day service once shipped, however unexpected delays can occur that are out of our control & we cannot take responsibility for.

Due to every item being personalised, we do not accept returns/exchanges/refunds on any order!  

Contact Us

Can't see an answer to your question or need assistance? Contact us via email at hello@studiobranded.org